MindDocsAI
Effective Date: May 11, 2026 · Last Updated: May 11, 2026
Please read these Terms of Service carefully before accessing or using MindDocsAI. By creating an account or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Metricsnumero Technology Solutions Ltd. (also operating under the trade name "MindDocsAI"), a corporation incorporated under the laws of Ontario, Canada, with its principal place of business at 850-36 Toronto St, Toronto, Ontario, Canada, M5C 2C5 ("Company," "we," "us," or "our").
By clicking "Create Account," checking the acceptance checkbox, or otherwise accessing or using the MindDocsAI platform, mobile application, website, API, or any related services (collectively, the "Service"), you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" and "your" will refer to such entity.
To use the Service, you must meet all of the following requirements:
The Service is not directed at, and may not be used by, children under 13 years of age. By using the Service, you represent and warrant that you meet all of the foregoing eligibility requirements.
MindDocsAI is an AI-powered document management and analysis platform that enables users to:
The Company reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, without liability to you.
To access most features of the Service, you must create an account by providing accurate, current, and complete information, including your email address and a secure password. You may also use the Service in a limited "Guest" capacity without registering; however, Guest accounts are temporary and subject to automatic deletion in accordance with our data retention practices.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
The Company will not be liable for any loss or damage arising from your failure to comply with these security obligations.
You agree to keep your account information accurate and up to date. The Company reserves the right to terminate or suspend accounts that contain inaccurate, false, or misleading information.
The Service is offered under multiple subscription plans, including a free tier and paid tiers (collectively, "Plans"). The features available to you depend on the Plan to which you subscribe. Detailed descriptions of each Plan, including applicable limitations on document uploads, processing, translation, and storage, are available on the Service's pricing page and may be updated from time to time.
Paid Plans are billed on a recurring basis (monthly or annually, as selected) and are processed through our third-party payment processor, Stripe, Inc.. By subscribing to a paid Plan, you:
The Company may, at its sole discretion, offer free trials or promotional pricing for paid Plans. Unless you cancel before the end of the trial period, your subscription will automatically convert to a paid subscription at the applicable rate.
You may cancel your subscription at any time through your account settings or by contacting us at aisolutions@metricsnumero.com. Cancellation will take effect at the end of the current billing period, and you will retain access to paid features until that date. Except as required by applicable law, all fees are non-refundable. The Company may, in its sole discretion, provide pro-rated refunds in exceptional circumstances.
The Company reserves the right to change the pricing of any Plan at any time upon at least 30 days' prior written notice to your registered email address. Continued use of the Service after the price change takes effect constitutes your acceptance of the new pricing.
All fees are exclusive of applicable taxes. You are responsible for all applicable federal, provincial, state, and local taxes, levies, and duties, including without limitation Canadian goods and services tax (GST/HST) and harmonized sales tax (HST), where applicable.
You retain all intellectual property rights in and to the documents, files, text, images, and other materials you upload, scan, or otherwise submit to the Service ("User Content"). The Company does not claim ownership of your User Content.
By submitting User Content to the Service, you grant the Company a limited, non-exclusive, worldwide, royalty-free license to access, process, store, transmit, and display your User Content solely for the purpose of providing, improving, and operating the Service. This license terminates when you delete the User Content from the Service or close your account, subject to our data retention practices described in Section 14.
You represent and warrant that:
The Company does not use your User Content to train, fine-tune, or improve any AI models, including the third-party AI models used to power the Service. Your documents are processed solely to provide you with the functionality you have requested.
You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not:
The Company reserves the right to suspend or terminate your access to the Service immediately and without prior notice if you violate this Acceptable Use Policy.
The Service incorporates large language model (LLM) technology provided by OpenAI and optical character recognition (OCR) technology provided by Google to generate text extractions, summaries, translations, and conversational responses ("AI Outputs"). AI Outputs are generated automatically and may contain errors, inaccuracies, or omissions. You acknowledge that:
Your User Content may be transmitted to and processed by third-party AI providers (including OpenAI and Google) as necessary to deliver AI features. Such transmission is subject to the data handling provisions set forth in our Privacy Policy and the applicable terms and privacy policies of those providers.
All content, features, functionality, software, source code, designs, graphics, trademarks, service marks, trade names (including "MindDocsAI" and "MindDocs"), and all other intellectual property rights in and to the Service are owned by or licensed to the Company and are protected under Canadian and international intellectual property laws, including the Canadian Copyright Act (Copyright Registration No. 1245360). You are granted only the limited rights expressly set forth in these Terms. No title or ownership in any Company intellectual property is transferred to you.
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal or internal business purposes. This licence does not include the right to reproduce, copy, modify, distribute, or create derivative works of the Service or any part thereof.
If you submit feedback, suggestions, or ideas to the Company regarding the Service ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free licence to use, copy, modify, and incorporate such Feedback into the Service without compensation or attribution to you.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy carefully to understand our practices regarding the collection, use, and disclosure of your personal information.
The Service may integrate with or link to third-party services, websites, or applications, including without limitation Stripe (payment processing), OpenAI (AI language processing), Google (OCR and cloud services), and Apple and Google (mobile application distribution). These third-party services are governed by their own terms and privacy policies. The Company is not responsible for the content, privacy practices, or availability of any third-party service. Your use of third-party services is at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME, THAT AI OUTPUTS WILL BE ACCURATE OR RELIABLE, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall the Company's aggregate liability to you for all claims arising out of or related to these Terms or the Service exceed the greater of (a) the total fees paid by you to the Company in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100.00).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such jurisdictions, the Company's liability will be limited to the maximum extent permitted by law.
The Company retains your account data and User Content for as long as your account is active or as needed to provide the Service. Upon account deletion, your personal information and User Content will be removed from our active systems within 30 days, subject to retention obligations under applicable law, including tax and financial record-keeping requirements. Anonymized, aggregated, and non-identifiable data may be retained indefinitely for analytical and operational purposes.
Guest account data is subject to automatic deletion after a period of inactivity in accordance with the Company's guest cleanup policy.
You agree to defend, indemnify, and hold harmless the Company and its directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) any claim by a third party that your User Content infringes their rights.
These Terms are effective as of the date you first access or use the Service and will continue until terminated in accordance with this Section.
You may terminate your account and these Terms at any time by deleting your account through the account settings page or by contacting us at aisolutions@metricsnumero.com. Termination does not entitle you to a refund of any prepaid fees except as otherwise provided herein.
The Company may suspend or terminate your access to the Service immediately and without prior notice if: (a) you breach any provision of these Terms; (b) the Company is required to do so by law; (c) the Company discontinues the Service; or (d) the Company determines, in its sole discretion, that continued provision of the Service to you creates a risk to the Company, other users, or third parties.
Upon termination: (a) your licence to use the Service will immediately cease; (b) you must stop using the Service; and (c) Sections 6 (User Content — licence survives deletion for transition), 9 (Intellectual Property), 12 (Disclaimers), 13 (Limitation of Liability), 15 (Indemnification), 17 (Governing Law), and 18 (General) will survive termination.
These Terms and any dispute arising out of or related to these Terms or the Service will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to any conflict of law principles.
You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, Canada for the resolution of any dispute arising out of or related to these Terms or the Service, except where applicable law requires a different forum.
Before initiating any formal legal proceeding, you agree to first contact the Company at aisolutions@metricsnumero.com and attempt in good faith to resolve any dispute informally. The Company will attempt to resolve the dispute within 30 days of receiving notice. If the dispute is not resolved within that period, either party may pursue the remedies available under this Section.
To the extent permitted by applicable law, you waive any right to bring or participate in any class action, collective action, or representative proceeding against the Company.
The Company reserves the right to modify these Terms at any time. When we make material changes, we will provide you with at least 14 days' prior notice by email or by posting a prominent notice within the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and delete your account.
These Terms, together with our Privacy Policy and any additional agreements expressly incorporated herein, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.
No waiver by the Company of any right or remedy under these Terms will be effective unless in writing. A failure or delay by the Company in exercising any right will not constitute a waiver of that right.
You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
The Company will not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including without limitation acts of God, natural disasters, pandemics, war, terrorism, labour disputes, or failures of third-party infrastructure.
These Terms are written in English. To the extent required by applicable law in the Province of Québec, a French version may be made available upon request. In the event of any inconsistency between the English and French versions, the English version will prevail except where prohibited by law.
If you have any questions, concerns, or requests relating to these Terms, please contact us at:
Metricsnumero Technology Solutions Ltd.
850-36 Toronto St, Toronto, Ontario, Canada, M5C 2C5
© 2026 Metricsnumero Technology Solutions Ltd.. All rights reserved.